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Reservations: |
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We
encourage guests to schedule their appointments in advance to ensure that their
preferred treatment or therapist is available. Bookings made on the day of
service are always welcome, based on availability. All reservations must be
secured with a credit or debit card and telephone number.
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Children: |
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As a courtesy to other spa guests,
children are not permitted in the spa treatment areas or left unattended in the
reception area and must be accompanied by a parent or legal guardian.
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Health and Comfort Level: |
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Please notify our spa concierge when booking your treatments if you have
high blood pressure, a heart condition, recent surgeries, allergies, or
if you are pregnant. Also please advise us of any medication you are taking. If
you have any concerns please let us know.
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| Shaving: |
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Shaving is not recommended before a
Body Treatment or Men's Facial. If you choose to shave, please shave at least
four hours prior to your service.
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Arrival and Check-In Procedure: |
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To relax
and allow yourself time to check-in, we recommend that you arrive at least 15-30
minutes prior to your scheduled appointment. Our spa attendant is available to
help should you have any request.
For spa appointments, we recommend showering prior to your treatment for optimal
service benefits. Please bear in mind that arriving late will limit the time for
your treatment, possibly lessening it's effectiveness and your satisfaction.
Your treatment will end at the scheduled time so that the next guest will not be
delayed.
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| Cancellation
Policy: |
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We value your business and
appreciate your cooperation with our cancellation policy. Please respect our
scheduling by keeping appointments whenever possible and providing a minimum of
24 hours notice when cancelling or rescheduling appointments to avoid any
charges being made to your credit card.
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